Shipping

SHIPPING AND DELIVERY

We are dedicated to making sure that your order arrives as safely and as soon as possible.

Our delivery options and costs vary depending on the location of the delivery address specified on checkout. Overseas orders including the USA and the Rest of the World will be shipped using DHL Express or UPS.

All full price purchases will be delivered and beautifully wrapped in signature packaging.

For sale items, purchases will be delivered in a metallic envelope.

WORLD DELIVERY

We offer a UPS Express service for delivery to the Rest of the World, which costs 0.00. This service has a guaranteed 5-10 working day service to most destinations if your order is placed before 1pm Monday – Thursday.

Prices quoted do not include any import duties or local taxes, for which the recipient is responsible.

DELIVERY ADDRESS

We are unable to redirect your order once it has been dispatched. Please ensure that you provide a suitable shipping address for the specified delivery times.

TRACKING MY ORDER

On placing your order we will send you an email to confirm that we have received your order. As soon as payment is processed, you will receive another email to inform you that your purchase has been shipped.

Each item will be assigned a tracking number as soon as it leaves the warehouse, enabling us to locate your package. When your order has been dispatched, we will contact you directly with an order tracking number.

If you have not received your order within 10 working days or if at any time you have a question regarding the status of your order, please contact us directly at williammpat@outlook.com where we will be happy to look into your request and assist you in any way we can.

INSURANCE

We insure each purchase from dispatch and during the time it is in transit until it is delivered to your specified address. Upon delivery to the specified delivery address, responsibility of your order transfers to you and is no longer covered by our insurance. If you are returning an item and loss or theft occurs, we cannot be held responsible.

TAXES & DUTIES

We have no control over these charges and cannot predict what they may be, and they remain the responsibility of the customer. If local import taxes apply, the shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time, as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by we to you.

ITEM AVAILABILITY

Because stock quantities are not updated in real time, items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email and will get a full refund.

RESTRICTIONS

Unfortunately, we currently do not offer shipping to PO Box addresses.

Once an order has been placed, it is not possible to have the shipment redirected to an alternative address.